Questions & Answers

• How many months in advance do I need to reserve your services for my wedding date? As long as the date is available it does not matter. However we book first come first serve. Many clients book us 2 years in advance. It just depends on the couple and our availability..

• Will I get the master tape? How many copies come with the package? 3 copies. All copies are masters..

• Will you attend the rehearsal? the rehearsal dinner? Depends on package. It can also be added on ala cart..

• What is your event cancellation policy? Retainer can be moved to another date up to one year. depends on availability..

• What is your customer satisfication cancellation policy? We are members of the Better Business Bureau..

• What are your standard payment terms? Retainer of $500.00 - $700.00. 2/3 due 6 weeks before your wedding. Remaining balance due in 30 days..

• What kind of lighting do you use? Why did you choose this equipment? Multiple, gives variation for different situations. For example a candle lite ceremony..

• How would you describe your style -- cinematic, documentary, or a mix of both? Both. Demo can be seen at our studio by appointment..

• Can I have my wedding on DVD? Is this included in the standard package or an extra charge? How much? Yes, Always included on DVD. No extra charge..

• What other services or special effects do you offer? How much is the cost? Everything is included..

• Is editing included in the standard package? If extra, how much is the cost? Yes,always..

• Who exactly will be shooting my video? Do you use subcontractors? The owners of the business, we also have assistants when needed for larger events..

• How many wedding videos do you typically produce at a time? How many weddings do you work each year? Usually one, sometimes 2. It don';t make sence to do al of them at one time. Usaully around 18 - 25 videos per year. We also do photography; so most clients upgrade to also include VIDEO..

• Who exactly will be taking pictures at my wedding? Do you use subcontractors? Depends on who you book. Usually Scott and Cathy Ann, the owners of the business..

• How many months in advance do I need to reserve your services for my wedding date? Depends on availability. Clients book us 2 years in advance to be able to reserve they're date while others may be lucky and to find they're date open and book us 2 weeks in advance. It just depends on the date..

• What makes you different from other local videographers? Why should someone hire you? We areperfectionist at heart and want everything to be perfect, from the first time we meet you to the finished product. We will help you with any details or ideas to help plan your wedding. .

• How many cameras do you use? Do you bring backup equipment? 4, sometimes 5, depends on the package and how many guest..

• What type of camera(s) do you use? Why did you choose this equipment? Canon 3 chip braodcast quality equipment with professional tripods that will go up high enough to not miss a single moment..

• What is included in your basic wedding packages? Too many options to choose from. Contact us for more info. 262-338-0922.

• What is your customer satisfication cancellation policy? Money back guarantee.

• What is your event cancellation policy? If you cancel 90 days prior to date of service all money is refunded minus the retainer..

• What are your standard payment terms? How much is the deposit? $500.00 and up..

• Can guests view and order shots on-line? How soon will the photos be put on-line? Yes, always. Usually wedding photos are on line within 30 days. This gives award winning portrait artist Scott and Cathy Ann time to professionaly edit your images..

• Can we request both that both color and black & white photography be used at the wedding? Definalty, we love to customize your wedding to your taste. We also do black and white hand painted with color and our double exposures that everyone is raving about..

• Do you bring an assistant to the wedding to help coordinate portraits? Yes, we include assistants. Depends on what you want or how many guest you are expecting..

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